At FANTOWEAR, we value your satisfaction and want to ensure that you have the best shopping experience with us. If you're not completely satisfied with your purchase, our Returns & Refunds Policy provides a smooth and transparent process tailored to your needs. Please review the full policy below:

How to Request a Return

Eligibility for Return:

• Items must be unworn, unwashed, and in original condition with all original tags, labels, and packaging intact.

• Returns are accepted within 30 days from the date of purchase.

• We recommend that you carefully review your items upon receipt to ensure you're fully satisfied before the return window closes.

Steps to Initiate a Return:

• Contact our Customer Service Team at support@fantowear.com with your order number and reason for the return.
• Our team will guide you through the return process and provide you with a return address or a pre-paid return label (if applicable).
• Once your return is approved, carefully package the items and send them back to us.

Refund Process

Return Shipping Costs:

• Unless the return is due to an error on our part or a defective product, customers are responsible for the cost of return shipping.

• If you are eligible for a return, we may provide you with a pre-paid return shipping label for convenience.

Confirmation & Processing:

• Once we receive your return, we will inspect the items to ensure they meet our return policy criteria.

• You will receive an email confirmation of your return within 24 hours of us receiving the package.

• Refunds are processed within 7 business days of approval. Please note that it may take an additional 3-5 business days for your bank or credit card provider to complete the transaction.

Situations Covered by Our Returns & Refunds Policy

General Dissatisfaction:

• If you’re not completely satisfied with your purchase, you can return the item for a refund.

• The return shipping cost is your responsibility, and refunds will be issued for the product price minus the original shipping fees.

Defective or Faulty Products:

• If you receive a defective or faulty product, please contact us immediately at support@fantowear.com with clear photos of the defect.

• Upon verification, we will provide you with a return label and offer you a full refund or replacement depending on your preference.

Damaged Products:

• If your item arrives damaged, please document the damage with photos and contact us right away at support@fantowear.com.

• We will investigate the issue, work with the carrier to resolve the problem, and offer you a replacement or full refund based on the situation.

Incorrect Items Sent:

• If the wrong item was shipped to you, please notify us at support@fantowear.com with the details of your order.

• We will provide a return shipping label and send the correct product or issue a full refund.

Non-Arrival of Product: 

• If your order has not arrived by the expected delivery date, please reach out to us for an investigation.

• We will either resend your item or issue a refund, depending on the outcome of our investigation.

Order Cancellation:

• If you wish to cancel your order, please contact us immediately at support@fantowear.com.

• Orders that have not yet shipped can be canceled free of charge.

Timeframes

Return Window:

• Eligible returns must be initiated within 30 days from the date of purchase. After this period, we will not be able to process a return.

Refund Processing:

• Refunds are typically processed within 7 business days after we receive and verify the returned item.

• Please allow 3-5 business days for the transaction to reflect in your account, depending on your payment provider.

Cutoff for Refunds:

• Refunds cannot be issued for requests made 30 days after the delivery date. If you miss this window, we will not be able to process the return.

Exceptions to Our Policy

Please note that certain items are not eligible for returns, such as:

• Final Sale Items: Items marked as “final sale” or “clearance.”

• Customized Products: Products made to order or customized for you.

Contact Us

For any questions, concerns, or special situations not covered here, please don’t hesitate to reach out to our Customer Service Team at support@fantowear.com. We’re here to help!

Thank you for choosing FANTOWEAR. We look forward to serving you and ensuring that your experience with us is as seamless and enjoyable as possible!