At Fan To Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns within 30 days from the date you receive your order. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility & Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags attached.
Proof of purchase (order number or email receipt) is required.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contact@fantowear.com with your order number and clear photos of the issue.
4. Customer Remorse
If you wish to return an item because you ordered the wrong size, color, or simply changed your mind:
5. Return Process
Email us at contact@fantowear.com with your order number and the reason for the return.
Once your request is approved, our support team will provide you with the return address and instructions.
Download and print the return label provided (if applicable) or mail the package back using a trackable shipping service.
Note: Please do not send your purchase back to the manufacturer or address without prior approval from our support team.
6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed immediately back to your original payment method.
Processing Time: Please allow 5 – 7 business days for the refund to reflect in your bank account or credit card statement.
Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: contact@fantowear.com
Address: 52 Casey Ln, Folkston, GA 31537-6625, United States
Business Hours: Monday – Saturday: 8:00 AM – 5:00 PM (EST).
